RETURN POLICY
At DurableLuggages.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it in accordance with the following policy.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags and labels attached. Returns must be initiated within 14 days of the delivery date.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used, damaged, or altered.
- Items without the original packaging or tags.
- Personalized or custom-made products.
Return Process
- Request a Return – Log in to your account on DurableLuggages.com and follow the return instructions.
- Pack Your Item – Ensure the product is securely packed in its original packaging.
- Ship Your Return – Once your return is approved, you will receive further instructions for shipping.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order on DurableLuggages.com.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team immediately for assistance.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Final Sale Items
Items marked as “Final Sale” cannot be returned or refunded.
For any questions regarding returns, please visit DurableLuggages.com for more information.